Returns & Exchanges

At NEONMUSIC, we want you to be completely satisfied with your purchase. If your gear doesn't hit the right note, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack Your Gear

Carefully place the items in their original packaging, ensuring all accessories, manuals, and protective materials are included to qualify for a full refund.

3

Ship It Back

Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days.

4

Receive Your Refund

Once our technicians inspect the returned equipment, we will process your refund to the original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing